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• ★ ★ ☆ ☆ ☆

  Facility was clean and the volunteer the evening of the Vigil/Rosary, who was a parishioner of St Roberts, was absolutely wonderful and comforting.
  Our father had his Vigil at this same location 20 years ago. We felt as if nothing changed in 20 years when our mother just had her Vigil at this location other than the wonderful, compassionate volunteer. We found the funeral director less knowledgeable than desired, follow-through was unreliable. A number was shared with us to reach him if needed, but calls were not returned. Our Mother's casket had a memory drawer that we were shown on our pre-Vigil check, which was too late to put any small, special "things" in as we had moved all mom's things away prior to that day. There was a folder in the memory drawer that I found and questioned the funeral director about. I was told it was stationary. Was he going to just leave that for "mom"? I pulled it out and put it to the side of the room, and had it available for guests to write mom a special note if they cared to and we would place it with her. The funeral director mentioned he would signage the table for us and that was not done. We just made it work.
  When orienting us as to how the funeral would proceed, we were "told" what was happening, not asked to be part of the funeral. We had to ask to Paul-bearer for the females and asked to place the Paul on mom's casket, not the funeral home staff. A funeral should be personalized and not just text-book-convenient.
  For a funeral that cost well over 12K, (parents had their cemetary lot already purchased) we were left with the feeling that it was a money making deal. I know the business deals with sadness everyday, but they should never get a cold shoulder to the emotional roller coaster a family rides when experiencing the loss of a loved on. Each "client" should feel the compassion as if it were one of their own experiencing the loss.

  Added November 05, 2016 by Keith W